Refund Policy

Last updated: August 2026

We stand behind everything we sell. If you are not completely satisfied with your purchase for any reason, we will make it right — no questions asked.

Our 30-Day Guarantee

Every Fur Royal product comes with a full 30-day money-back guarantee from the date of delivery. If you are unhappy with your order for any reason — wrong size, not what you expected, or your pet simply does not love it — we will issue a full refund.

How to Request a Refund

To start a return or refund, simply contact our support team within 30 days of receiving your order:

Email us at support@furroyal.com
Include your order number and a brief description of the issue
Our team will respond within 1–2 business days

In most cases, you will not need to return the item — we trust our customers.

Refund Processing

Once approved, refunds are issued to your original payment method within 3–7 business days, depending on your bank or card issuer. You will receive a confirmation email once the refund has been processed.

Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund immediately — at no cost to you.

Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns on the following:

Items that have been used and show signs of wear beyond normal inspection
Items purchased on clearance or final sale (clearly marked at time of purchase)

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please request a refund and place a new order.

Late or Missing Refunds

If you have not received your refund after 7 business days, please check with your bank first. If the issue persists, contact us at support@furroyal.com and we will investigate immediately.